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How To: Manage Stays

Ankit Kumar
Updated

How To: Manage Stays

🧾Summary

This article will guide you through the Stay Management module in Aruvo, making it easy to handle all your reservations.

🕐 When to Use This Guide

This guide is for you if you need to

  • Add a new booking manually that did not come from a booking site.

  • Update guest information on a reservation that already exists.

  • Delete a booking because a guest has canceled.

  • Check if a booking has synced correctly from a connected PMS or booking site like Guesty, Airbnb, or Vrbo.

⭐Benefits

The Stay Management module is a key part of the Aruvo platform. It gives you a simple and powerful way to handle all your bookings.

  • One Place for All Bookings: See every reservation in a single list, whether you added it yourself or it came from a site like Airbnb.

  • Saves Time: You can add bookings manually or have them sync automatically. This means less work and fewer mistakes for you.

  • Quickly Find Things: You can easily search for a guest by name or sort the list by dates to find what you need fast.

  • Always Up-to-Date: The system syncs with your booking sites all the time. If a booking is ever missing, you can hit a button to re-sync it.

  • Clear details: You will always know where a booking came from. A booking you added will say "Aruvo," and one from Airbnb will show the Airbnb logo.

  • You are in Control: You can easily edit or delete bookings. The system also has safety checks to make sure you don't accidentally delete something important.

✅ Before You Begin

Ensure you have the following ready to ensure an easy setup:

⚙️ Step-by-Step instruction

How to Add a New Stay (Manual Entry).

Need to add a reservation yourself? Here's How:

  • Go to your unit: Find the unit you want to add a stay for

  • Click "+ Stay": This button will be in the stays section.

Fill in the Details:

  • Check-in date and time: When the guest arrives.

  • Check out Date and Time: The date and time the guest leaves.

  • Guest's first name and last name: The guest's full name.

  • Guest email: Their email address.

  • Guest Phone number: Their phone number (with country code).

  • Submit: "Click "Add Stay."

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What happens next:
  • Aruvo will give you a unique confirmation code.
  • The stay will immediately appear in your Stay List, marked as "Aruvo" to show you added it manually.

What about missing guest contact info: Sometimes, booking sites don't provide all guest details (like email or phone number). Aruvo has you covered!

  • It will temporarily add placeholder information (e.g., email_not_provided@airbnb.com,+0000000000).
  • This ensures your data is complete, but also prevents you from accidentally sending messages to fake contact details.
  • You can easily edit the stay later to add the correct guest information once you have it.

Understanding the Stay List

The Stay List is where you see all your current and upcoming bookings for a unit.

Here's what you'll see:

  • Guest name, phone number, and email: Contact details for your guests.
  • Source: Where the booking came from (Aruvo, Airbnb, Vrbo, etc.)
  • Confirmation Code: The unique code for the booking.
  • Check-in & Check-out: Dates and times for arrival and departure.
  • Search and Sort:  Easily search by guest name, phone, or email. You can also sort the list by guest name, check-in, or check-out date.
  • Edit and Delete Icons:  Buttons to change or remove a reservation.

 

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How to Edit a Reservation

  • Need to change a check-in time or update guest details.
  • Go to the "Stays" tab for your unit.

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Find the stay you want to edit (you can search or sort).

Click the edit icon (looks like a pencil) next to the reservation.


Make your changes: You can update check-in/out dates, guest names, email, or phone numbers.
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Important: You can't change the "Source" or "Confirmation Code."

Save:  Click "Update Stay" to apply your changes. You'll get a confirmation message.

 

How to Delete a Reservation

Deleting a stay is permanent and removes all guest access to your unit.

Go to the "Stays" tab for your unit.


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Click the delete icon (looks like a trash can) next to the reservation..



 

Confirm Deletion :

  • Read the warning about the action being irreversible.
  • Check the box to acknowledge that you understand.
  • Type "Delete" (it's case-sensitive!) in the confirmation box.



 

Click "Delete" to finalize.



What happens after deletion?

  • The stay is immediately removed.
  • The guest's access to the unit and any connected Smart TVs is revoked. Your Aruvo dashboard will instantly update.

Sync Management

Aruvo shows you the "sync status" for your connected booking sites. This tells you when Aruvo last checked for new reservations.

Re-sync Button: If you think a reservation might be missing or you want to force an update, click the "Re-sync" button.

Alerts: Aruvo will let you know if it suspects any stays might be missing, prompting you to re-sync.


 

 

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