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How To: Set Up Carousel Image and Video for Aruvo TV

Joy Biswas
Updated

How to: Set up Carousel Image and video for Aruvo TV

🧾Summary

This article provides instructions and guides you on how to manage the Carousel Image and Video features on your Aruvo configuration.

🕐 When to Use This Guide
Follow the steps in this article when:

  • This guide is for property managers/owners who want to enhance the guest welcome experience by displaying custom image and video content on Smart TV Home Screens using the Carousel Image & Video feature.
  • It details how to upload, manage, and display multimedia content, providing a professional, warm, and branded welcome for guests.
 

🛠️Before You Begin

✅ Benefits

The Carousel Image and video brings centralized and automated features, enhancing efficiency and profitability

  • Customized Content: Tailor video and images using your property's name or guest preferences to create a relevant and personalized experience
  • Seamless Playback: Content is sequenced smoothly for an engaging and uninterrupted viewing experience.
  • Universal Compatibility: Ensure reliable video playback across all major platforms, including Roku, Android TV, Apple TV, and Fire TV.
  • Centralized Management & Preview: Manage all your content from a single location and view a real-time Live Preview before deployment.

🛠️ Special Considerations

  • Be aware that closing or switching tabs during an upload will abort the process! Ensure that any in-progress uploads have completed before switching or closing a browser tab with an upload in progress.
  • Playback Behavior on Devices:
    • Roku Devices: Media plays as a Roku Screensaver. If multiple files are uploaded, playback follows the configured sequence. A single file loops continuously.
    • Android TV, Apple TV & Fire TV: Media plays on the Smart TV Home Screen. Image display duration is applied as configured. Videos play fully and loop after the last media item.
  • Looping Logic:
    • Single Image: Remains displayed continuously.
    • Single Video: Loops continuously after playback.
    • Multiple Images: Rotate according to their set duration.
    • Multiple Videos: Play fully in sequence, then loop back to the start.
    • Mixed Images + Videos: Image → Video → Image sequence is respected and loops accordingly.
  • Video Processing & Conversion:
    • Uploaded videos undergo automatic conversion to a streaming-compatible format.
    • Conversion states: Processing, Success, Failed.
    • If conversion fails, a “Retry” button will appear.
    • You must remain on the Carousel Image & Video tab during the actual upload process.
 

⚙️ Step-by-Step Setup

To upload image and video content on Smart TV Home Screens using the Carousel Image and Video feature, please follow the steps mentioned.

  • After signing in, click on the TV tab, then select the Home tab.

  • Scroll down a bit, and you'll find the third option is the Carousel Image and Video

1. Media Upload Management

Image Upload:

  • Click the "( + )" icon or the Edit icon next to "Carousel Image & Video.

  • Click the "Upload"  icon
  • Select and upload one or more images from your computer.

  • Set a custom display duration for each image (default: 5 seconds)
  • You can reorder the images or videos at any time by dragging them, or if you wish to delete them, you can easily do so by clicking the Trash Icon.

Video Upload:

  • Click the "( + )" icon or the Edit icon next to "Carousel Image & Video."
  • Select and upload multiple video files.

  • You can reorder and delete videos. You can drag/drop the Image/Video by clicking on the  icon. 

  • Videos will play in full length without trimming or cropping. If only one video is uploaded, it will loop continuously.

2. Thumbnail & Metadata Generation

  • Upon upload, videos will automatically generate thumbnails.
  • Images will display a preview of the uploaded file.

  • Thumbnails will show the configured duration for images (e.g., “5s”) and a “Full Length” label for videos.

  • A sequence number will indicate the playback order. All uploaded media will be listed in the main carousel upload area.

3. Reordering & Sequence Control

  • Drag and drop images or videos to change their order in the carousel.
  • You can mix image and video files in any combination.

  • The updated order will be reflected instantly in the thumbnail list and accurately mirrored on Smart TVs after publishing.

4. Live Preview

  • You can use the Live Preview Panel on the right to see the playback order.

Note: Videos uploaded in .WMV or .AVI formats will not display a thumbnail or play in the Live Preview during configuration, due to browser limitations. However, these videos will still play normally on the smart TV display.

⚙️Troubleshooting Errors

  • File Size Exceeded: An error message will display if an image is > 5 MB or a video is > 500 MB.
  • Unsupported File Type: The system will clearly display the supported formats.
  • Upload Interruption: If an upload is aborted (e.g., by closing or switching tabs), a retry option will be shown.
  • Conversion Failure: An error status will be displayed with a "Retry" button for failed video conversions.
  • No Media Uploaded: A placeholder message with instructions to upload content will be displayed.
 

 

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